Giving Feedback

Navigating Non-Inclusive Behaviour Through Empathetic Feedback

Addressing non-inclusive behaviour and fostering an environment of diversity and inclusion is vital in today’s diverse workplaces. However, providing feedback to someone about their actions can be a sensitive task. This scenario delves into a series of best practices designed to equip individuals with the skills and knowledge needed to give feedback that is evidence-based, free from judgment, and aimed at fostering self-reflection. By participating in this training, you will develop the capacity to recognize instances of non-inclusive behaviour, whether subtle or overt. You will also learn and practice effective techniques for addressing these behaviours while maintaining a constructive and respectful dialogue. Ultimately, this training empowers individuals to take a proactive role in creating inclusive spaces where diverse voices are valued, respected, and heard.

The Experience

In this virtual reality scenario, we observe Jeremy engaging in a conversation with Leonard, a seasoned and highly regarded member of their collaborative team, concerning an ongoing project. What unfolds, however, is a concerning display of non-inclusive practices and inadequate management skills on Jeremy’s part. These actions not only cast a shadow on Leonard’s morale but also exert a detrimental influence on his continued performance within the team.
Recognizing the need for intervention, you later schedule a one-on-one conversation with Jeremy. Your aim is to facilitate a thoughtful reflection on his conduct towards Leonard, encouraging him to comprehend the impact of his actions. During this conversation, you provide comprehensive feedback, in the hope of fostering positive changes in his approach and management style.

The Importance of Giving Feedback

  • Enhances Communication: Feedback training helps individuals develop effective communication skills, enabling them to convey thoughts, opinions, and evaluations clearly and constructively.
  • Improves Relationships: Providing feedback in a considerate and helpful manner fosters positive relationships, both personally and professionally, by addressing issues and promoting growth.
  • Enhances Leadership: Feedback training is crucial for leaders and managers, as it equips them with the skills to lead teams, address concerns, and motivate employees toward improved performance.
  • Boosts Self-Awareness: Learning how to give feedback encourages self-awareness, helping individuals recognize their own strengths and areas for improvement.
  • Facilitates Growth: Constructive feedback guides individuals toward self-improvement and skill development, which ultimately leads to personal and professional growth.
  • Resolves Conflicts: Effective feedback is essential for resolving conflicts and addressing issues in a non-confrontational manner, maintaining a harmonious environment.
  • Increases Accountability: Feedback training encourages accountability by setting clear expectations and holding individuals responsible for their actions and contributions.

Who Will Benefit from this Training?

  • Managers and Supervisors: Managers and supervisors often need to provide feedback to their teams to improve performance, making feedback training crucial for effective leadership.
  • Employees: All employees can benefit from feedback training as it helps them communicate more effectively, receive constructive criticism positively, and grow in their roles.
  • Leaders: Those in leadership positions require feedback training to lead by example, build trust within their teams, and drive positive change.
  • Human Resources Professionals: HR professionals need to handle performance reviews, conflicts, and employee development, making feedback training essential for their roles.
  • Teachers and Trainers: Educators and trainers can improve their teaching techniques by learning how to provide feedback that helps students or trainees learn and grow.
  • Healthcare Providers: Healthcare professionals, including doctors and nurses, can enhance patient care by effectively communicating and providing feedback within their teams.
  • Customer Service Representatives: Those in customer-facing roles can benefit from feedback training to improve their interactions with customers and handle feedback from customers more effectively.
  • Sales Professionals: Salespeople often need to provide feedback to clients or team members, so training in delivering constructive feedback is vital for success.
  • Project Managers: Project managers must provide feedback to team members to ensure project success and facilitate collaboration.
  • Individuals in Personal Relationships: Effective communication and feedback are crucial for maintaining healthy personal relationships, making feedback training valuable for anyone.